Returns & refunds
Not in love?Send it back.
We want you happy with everything you order. Here's exactly how returns and refunds work at Melic — no fine-print games.
30-day returns
You can return any item within 30 days of delivery as long as it's unused, in its original condition and original packaging. Include your order number (it starts with ME-) in everything you send us.
How to start a return
Email melic@melicshop.com with your order number and the item(s) you'd like to return, or call (484) 493-2756. We'll reply with return instructions and the address to ship to.
Refunds
Once your return arrives and is inspected, we refund the full item price to your original payment method — card refunds run through Stripe, PayPal refunds through PayPal. Banks typically post the money within 5–7 business days after we issue it.
Return shipping
Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong — then we cover it.
Damaged, defective or wrong items
Contact us within 7 days of delivery with your order number and a photo of the item. We'll send a replacement or a full refund — your choice — at no cost to you.
What can't be returned
For hygiene reasons, opened beauty and personal-care items can't be returned unless they arrived damaged or defective.
Order never arrived or arrived damaged in transit
Reach out and we'll investigate with the carrier and either reship or refund — you'll never be left paying for something that didn't arrive intact.
Questions about an order?
Email melic@melicshop.com or call (484) 493-2756 — include your order number and we'll sort it out.
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